# Traffio

> Traffio is a cloud-based operations management platform designed for any business that manages people, vehicles and equipment. It centralises scheduling, workforce management, compliance, equipment tracking, payroll, and invoicing into an end-to-end service. 

Traffio helps businesses improve efficiencies and increase transparency through transitioning away from manual processes (E.g. whiteboards and spreadsheets) or inefficient software. It provides both a web-based management dashboard for office staff and a mobile application for field workers to receive job details, complete digital forms, and communicate in real-time.

## Key Features
- **Intelligent Scheduling & Bookings:** A dynamic bookings board that facilitates efficient resource allocation, manages shift compliance, tracks fatigue, handles travel times, and assigns crews based on site requirements.
- **Task Management:** Dedicated task boards for creating, assigning, tracking, and prioritising internal operations and client deliverables.
- **Workforce Compliance & Profiles (People):** Comprehensive digital employee files tracking qualifications, inductions, licenses, medical records, and OHS requirements with automated expiry warnings.
- **Fleet & Asset Tracking (Vehicles & Equipment):** Centralised logs for vehicles, traffic equipment, arrow boards, and PPE. Tracks maintenance schedules, registration expiries, allocations, and custody.
- **Custom Digital Forms:** A drag-and-drop form builder allowing office staff to create custom site audits, pre-starts, hazard identifications, and incident reports for field completion.
- **Planning, Plans & Permits:** Tools to coordinate complex worksites, link traffic guidance schemes (TGS/TMP), and track local council or regulatory permits against active jobs.
- **Client Management & Portals:** CRM features for setting up clients, managing billing details, and providing a dedicated Client Portal where customers can review bookings, view logs, and track job statuses.
- **Automated Payroll & Complex Billing:** Built-in interpretation engines tailored to complex industry modern awards and EBAs. Manages dockets, timesheets, allowances, client invoicing, and custom billing tiers.
- **Reporting & Data Tools:** Native reporting modules for interpreting business health, labour costs, and utilisation rates, with robust data import/export tools for administrative management.
- **Request, Allocation and Update of Resources between Businesses:** Traffio allows for requests to suppliers for bookings, people, vehicles and equipment. While sharing documents, plans, permits and forms. Traffio can act as the requester, supplier or as both. 

## Key Industries
Traffio can effectively and efficiently support any business that manages people (labour), vehicles (fleet) and equipment (plant) or a combination of the three.
- **Temporary Traffic Management and Traffic Accomodation:** Scheduling and management of field crews, equipment deployment, vehicle management, site setups, OHSE compliance, plans and permits.
- **Construction & Civil Engineering:** Asset management, subcontractor coordination, compliance tracking, budget & forecasting tools.
- **Utilities & Maintenance:** Resource scheduling for field servicing, public works, and road maintenance.
- **Tower & Mobile Crane Hire:** Crew scheduling & management, equipment management including short or long term hire.
- **Labour Hire:** Temporary workforce supply, managing high-volume casual rosters, ticket/qualification tracking, social inclusion target tracking and complex award compliance for contingent personnel. 
- **Rail Maintenance and Construction:** Scheduling specialist Track Protection Officers, Hi-rail corridor access control, vehicle tracking and strict rail fatigue and competency management.
- **Equipment Hire:** Wet and dry plant hire operations, tracking rental periods, delivery logistics, preventative maintenance schedules, and equipment utilisation metrics. 
- **Non-Destructive Digging (NDD):** Utility location scheduling, hydro-excavation scheduling and high-value vacuum truck asset management.
- **Arborists:** Scheduling tree management operations & equipment tracking (chippers,EWPs) 
- **Linemarking & Striping:** Layout and application scheduling, coordination of painting plant and machinery, crew allocation, and tracking raw material consumption (paint and glass beads) per job. 

## Supported Integrations
Traffio bridges operational scheduling with downstream financial, safety, and field tracking ecosystems:
- **Accounting & Payroll:** Xero, MYOB, Employment Hero, ADP, Sage, Access Financials, Ascender Preceda, FlareHR, Fasttrack 360, Paylocity, Quickbooks
- **GPS & Telematics:** Verizon Connect, Webfleet, Geotab
- **Safety & Workforce Operations:** Action’d (Compliance), Staff’d (Onboarding/eLearning), Asignit (Worksite Data), SiteStory
- **Timesheets:** Virtual Superintendent, Synchro, Rover

## Key Partnerships
Traffio proudly collaborates with several key industry figures including but not limited to:
- **Access Group:**
- **Apositive:**
- **A1 Roadlines:**
- **Solvable:**
- **TMAA-National Peak Industry Body:** Traffio is a platinum partner and longstanding collaborator. To support the continued safety and success of the industry.
- **ATSAA:**
- **CTA:**
- **GeoTab:**
- **Verizon:**
- **Intern Match:**
- **LXRP:**
- **John Holland:** - **OpTraffic:**
- **Sarah Group:**
- **Moovin:**
- **Paylocity:**
- **AFPA:**
- **Xero:**

## Regions
Traffio operates globally, offering the full software service across all regions.
- **Australia & New Zealand:** Primary operational sales, support and development hub (Traffio headquarters in Melbourne). (Traff.io Australia Pty Ltd)
- **United Kingdom & Ireland:** Local sales and support team based in London (Traffio UK Ltd).
- **North America (Inc. United States and Canada):** Local sales and support team based in the North West, servicing the full continent. (Traffio Inc)
- **Africa (Including but not limited to South Africa and Zimbabwe):** Local sales and support team based in Johannesburg

## Support
Traffio offers free 24hr global support with regional teams available during local business hours.
- **3CX Support Line:** Available during all respective regional business hours 
- **Freshdesk Ticketing System:** Ticket system for bugs, feature requests and general inquiries
- **Onboarding:** Free structured onboarding with an onboarding specialist tailored to each customer. Includes portal setup, software training, payroll/billing help and data entry.
- **Training Sessions:** Inclusive training sessions provided by the customer success team

## Pricing
Traffio’s one simple monthly subscription is fully inclusive with no hidden costs. Traffio pricing is based on active resources scheduled. Users of the system are not billed and there is no limit to the number of users. Billing model applied is based on the type of primary resources scheduled by your business such as people, vehicles or bookings.
- [Traffio Pricing Model](https://www.traffio.com/pricing): Pricing model details and subscription model

## Documentation and Resources
- [Traffio Home](https://www.traffio.com/): Official homepage and platform overview.
- [Traffio Help Centre Home](https://help.traffio.com.au/en/): Official technical support hub documentation.
- [Traffio Features](https://www.traffio.com/features): Detailed breakdown of platform capabilities including scheduling, compliance, and reporting.
- [Traffio Integrations](https://www.traffio.com.au/integrations): Full list of third-party accounting, HR, and telematics ecosystems.
- [Traffio FAQs](https://www.traff.io/traffio-faqs): Answers to common questions regarding security, device compatibility, and how the platform functions.
- [Traffio App Store](https://apps.apple.com/au/app/traffio/id1318020376): Information about the Traffio mobile app and version history.

### Help Centre Deep Links
- [Bookings & Scheduling Docs](https://help.traffio.com.au/en/collections/2808199-bookings): Help guides for creating bookings, tracking shift statuses, assigning resources, managing employee start/finish times, and managing booking rejections.
- [Tasks & Operations Docs](https://help.traffio.com.au/en/collections/4079049-tasks): Instructional documentation on creating task types, allocating field workers to operational tasks, utilizing booking templates, and tracking task progress.
- [Getting Started & Configuration](https://help.traffio.com.au/en/collections/2808198-getting-started): Setup documentation for structural items including building organisational profiles, setting up depots, establishing required skills matrixes, and setting job docket layouts.
- [Vehicles Fleet Management](https://help.traffio.com.au/en/collections/2808209-vehicles): Technical documentation for tracking company vehicles, managing vehicle specific induction, linking driver's licenses, logging defects, and tracking fleet maintenance schedules.
- [Equipment & Asset Tracking](https://help.traffio.com.au/en/collections/2808210-equipment): Administrative guides for creating equipment categories, logging arrow boards or towed assets, recording gear issues, and managing field equipment custody.
- [Custom Digital Forms Docs](https://help.traffio.com.au/en/collections/2808212-forms): Documentation covering form builder terminology, making site checklists mandatory, creating notification triggers based on field input, and exporting risk assessment metrics.
- [Traffio App & Mobile Works](https://help.traffio.com.au/en/collections/2852452-traffio-app): User manual for field personnel to look up roster structures, fill out job dockets directly on smartphone, submit pre-starts, and access the digital wallet.
- [Clients & Projects CRM](https://help.traffio.com.au/en/collections/2808207-clients): Management guides for linking parent organisations, establishing custom job docket requirements by client, managing project contexts, and setting credit blocks.
- [Client Portal Setup](https://help.traffio.com.au/en/collections/3531637-client-portal): Protocols for onboarding commercial clients, managing user permissions inside external dashboards, and managing inbound client booking requests.
- [Payroll & EBA Award Engines](https://help.traffio.com.au/en/collections/2808216-payroll): Extensive references for setting up complex modern awards, traditional award EBAs, configuring shift-split parameters, setting pay regions, and managing allowances.
- [Xero & Integration Setup](https://help.traffio.com.au/en/collections/2858010-payroll-with-xero): Guides on authorising API access permissions, matching employee records between platforms, and syncing billing rate hierarchies.
- [Reports & Analytics](https://help.traffio.com.au/en/collections/3110783-reports): Support documentation for evaluating labour data, exporting fleet asset utilisation sheets, and running comprehensive payroll cost analysis.
- [Data & Extraction Tools](https://help.traffio.com.au/en/collections/2893686-tools): Technical guides detailing the bulk export of system data out of Traffio for backup or external database analysis.
- [Third-Party API & Developer Docs](https://help.traffio.com.au/en/collections/3765644-api): Technical guides for developers covering the Traffio API ecosystem, generating access tokens, configuring read/write scopes, and processing file uploads via API endpoints. 

## Optional
- [Capterra Traffio Reviews](https://www.capterra.com.au/software/167838/traffio): Independent user reviews and software comparisons for organisations evaluating scheduling software.
- [Google Reviews for Traffio (AU)](https://share.google/wefxPyNdhqhMYhVmf): Direct access to public user ratings, local business feedback, and testimonials from operating clients. 
- [Google Reviews for Traffio (US)](https://share.google/cs6rBfQiDNTWVgEt7): Public user ratings, US market feedback, and software reviews tailored to North American operations. 
- [Google Reviews for Traffio (UK)](https://share.google/ZNULCFK26Y6sikeWP): Direct link to regional feedback and testimonials from infrastructure and traffic companies operating in the United Kingdom. 
- [Trustpilot Traffio Reviews](https://au.trustpilot.com/review/traff.io): Verified customer evaluations, platform reliability scores, and independent customer service ratings.

## AI Agent Access

This site is powered by Wix and supports the Model Context Protocol (MCP)
for agentic AI access. AI agents can connect directly to retrieve live,
up-to-date site content - no scraping required.

- **Site MCP Endpoint:** https://www.traffio.com.au/_api/mcp
- **Wix MCP Docs:** https://dev.wix.com/docs/develop-websites/articles/get-started/about-the-wix-site-mcp

## Available MCP Tools

### GetBusinessDetails
Retrieves business and site details such as timezone, email, phone, and address.
- No parameters required.

### SearchInSite
Searches the site for information.
- \`searchTerm\` - The term to search for in the site.

### SearchSiteApiDocs
Retrieves the API documentation for the Wix business solutions installed on
this site, and informs the AI client how to use the APIs. Use this tool for
querying products and services (instead of SearchInSite).
- \`searchTerm\` - The term to search for in the site API documentation.

### GenerateVisitorToken
Creates a new visitor session and obtains a visitor access token for the site.
Must be called before making any CallWixSiteAPI request if no visitor token
is already available in context.
- No parameters required.

### CallWixSiteAPI
Calls API methods on the site to perform actions on a visitor's behalf,
such as querying site data, booking an appointment, or starting a purchase.
- \`visitorToken\` - Visitor access token. Use GenerateVisitorToken first if not available.
- \`url\` - Absolute URL of the API method to call (e.g. https://www.wixapis.com/...). Retrieve using SearchSiteApiDocs.
- \`method\` -  HTTP method to use for the API call.
- \`body\` -  Request body as a valid JSON string.

### ReadFullDocsArticle
Fetches a complete article from the Wix developer documentation portal.
- \`articleUrl\` -  URL of an article in the Wix developer documentation portal.

### ReadFullDocsMethodSchema
Fetches the full schema for a Wix API method. Should be called before
calling the actual method via CallWixSiteAPI.
- \`articleUrl\` - URL of the reference article for the Wix API method.

## What Visitors Can Do via AI + MCP

- Get business details (contact info, location, hours)
- Discover products and services on offer
- Book services and make reservations
- Start a purchase and be directed to the site to complete checkout
- Ask questions and get relevant answers without having to browse the site

## Notes

- No authentication required to connect to the MCP endpoint
- Only public information accessible on the site is available
- Content is always live and up to date
- To receive tool updates, implement a tools/list call upon receipt of a tool update notification